EMERGENCY SERVICE: Kelso-Burnett Co. believes that emergency service means being available to our customers twenty-four hours a day seven days a week. To this goal Kelso-Burnett created the Special Projects Division which is geared to our customers' needs at all times. By phoning our 847-342-0420 number you will get an immediate response from a real person and not an answering machine. For after hour calls, your particular need is referred to our Emergency Response Team which will be back to you within minutes of your call to gather all the pertinent information to insure that the correct resources are immediately dispatched to your location. The initial response team is spearheaded by one of our most experienced electrician and/or technicians in a fully stocked service truck. If it is determined that additional support is needed, he can call upon our own warehouse resources or have access to numerous supply houses throughout Northern Illinois who will open their facility for us at any hour of the day or night. Additional manpower is available at all times and Kelso-Burnett will work around the clock to get our customers up and running again.
Kelso-Burnett understands the importance of keeping our customers' systems up and running. System failure can mean large revenue losses and loss of customer confidence. We understand the urgency of the situation and at the same time the critical need for the safety of everyone involved in the operation. Before a "quick fix" is performed, we always look for the cause of the failure to insure that safety is not compromised. Our employees take it as a personal challenge not only to meet, but exceed our customer's expectations. For well over ninety years Kelso-Burnett has successfully brought solutions and excellence to our customers most urgent needs. You can call upon the Kelso-Burnett name with confidence.
For additional information on Kelso-Burnett's Emergency Response Team please call us at 847-342-0420 and ask to speak with a representative.